All items of Paula Louise Paton Jewellery are covered by our 14 day money back guarantee. That is, if you are not happy with any item you purchase, for whatever reason, we will refund the full purchase price (not including postage) if you return it withing 14 days of ordering in an unused and saleable condition and in the original packaging. This guarantee excludes earrings for hygiene reasons. Therefore earrings cannot be returned once purchased.