Mandale Jewellery

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Good To Know

UK Based

Tel: 01642 679033

 SSL Secure Cart

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About Us
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Diamond Guide
Terms & Conditions

Security

This Ecommerce store uses a secure shopping cart system protected by a 128bit SSL Secure Server which means that all credit card transactions are completely safe and encrypted.

When you are on a secure server your address bar will start with https:// also you will see the Padlock Icon in your internet browser. Notice when on our credit card payment page the Padlock Icon will appear either in the bottom right of your browser or at the top right, next to the address bar (depending on Web/Internet browser, see image below), ensuring a secure protected transaction. 

secure-padlock.jpg picture by mandale

Having a secure server is a requirement for trading online and without it websites can not take credit cards.

All customers details and payment information is kept safe and secure. All our servers are protected by several hardware firewalls and our payment pages are protected by a 128bit secure server.

Our secure online transactions are processed through our Barclaycard counter-based terminal. A copy of your receipt is sent to you along with a full written purchase order.

Payment Methods

We accept payment via major credit and debit cards, PayPal, cheque and also over the telephone.

Postage and packing

Postage and packing on all items is free, all items are sent via Royal Mail Special Delivery. Guaranteed delivery to 99.9% of the UK next working morning. Goods will be dispatched within 6-12 working days if in stock. *We only deliver goods within the UK.

Returned goods policy

We offer you a 14 day money back guarantee.* If you are unhappy with a purchase or in the rare event of goods being damaged in transit then you must inform us within 48 hours of receipt of the goods and arrange secure return of the items, failure to do so will result in us being unable to provide a refund. Please inform us by calling UK 01642 679033 - please make note of who you where speaking with. Alternatively contact us by email mandalejewellery@gmail.com however please be sure you receive a confirmation email from us to be sure we have received it. Goods must be returned within 14 days via registered post and in the condition that they were received. Please quote your order number and Surname in any correspondence to enable us to deal with your enquiry quickly. * Does not include earrings or body piercing jewellery. Postage & packaging price of £4.95 is non refundable.

Guarantee

A one-year guarantee is given on all our jewellery (from date of purchase) against manufacturing defects subject to the usual terms of misuse. This guarantee does not cover neglect; if jewellery is proven to be damaged, extra fees will be included in repair including postage costs. (PLEASE ENSURE YOUR JEWELLERY IS INSURED)

Buying Procedures

Our buying process is easy, simply add the product you wish to purchase into the cart by clicking the 'Add To Cart' button located at the bottom of each product. Products are then added to your 'Shopping Cart', from there you can view all product added and remove product.

Company Information

Mandale Reproductions Ltd.

Company Reg. 3751616 - VAT Reg No. 746 6628 92

Reg. Office: Unit 6
Collectables Retail Park
Portrack Lane
Stockton on Tees
Teesside.
TS18 2LX

Email: mandalejewellery@gmail.com

Telephone: UK  01642 679033
Fax: UK  01642 608818

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Free P&P & Gift Box

On All Orders! & Mandale Jewellery Gift Box

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